Terms and Conditions

Secret Getaway's mission is to inspire locals to book spontaneous overnight stays to city hotels and getaway destinations within South Africa. The site launched in October 2016 as SA's newest simple & stylish e-commerce site for Limited Offers & Flash Sales for handpicked local getaways.

About Getaways

Secret Getaway offers tempting travel through uniquely negotiated inclusions and rates for overnight stays. We save our members time by finding the best local getaways and limited offers per area per category.

The "Secret" element for member-only offers are that details such as special inclusions, rates & hotel name are only revealed upon login to the site. To add to the fun, offers change often. Sales end after a limited time and there are also only a limited number of vouchers available.

These handpicked getaways are sold as vouchers through the site. If you, as a user registers to transact through our website, you become a member. Simple. There is no cost for member sign up.

By making use of our website to purchase vouchers, you agree:

  • that you have read and understood the terms and conditions below and
  • your acceptance of our Terms & Conditions below


In order to access full information about all the offers available on the website you will need to register to become a member using your email. When registering to become a member we require certain personal information including name, surname and email. We will process your personal information in accordance with our privacy policy & international best practice for data handling. www.secretgetaway.co.za/privacy-policy .

Booking and Availability policy

You can opt to purchase a voucher immediately and use it within the Stay Window of travel dates, alternatively there is a Check Availability button on the site. Availability is current at time the information is given. Once you have purchased your voucher, the next step would be to contact the hotel to secure your reservation. Final confirmation is arranged directly between yourself and the accommodation’s reservation desk. The voucher contains the contact email and telephone number for the hotel reservation desk. You must quote their voucher number in the booking process. It is advisable to forward the voucher on email to the hotel reservations as it helps to streamline the process and contains full information regarding specially negotiated inclusions for Secret Getaway members.

Updated 2021 Travel - Corona/COVID-19

In light of the unprecedented challenge the travel industry face at the moment all hotels on our site offer more lenient T&C's due to the constantly changing restrictions and recommendations in place. All our partners first priority is for the safety of their guests and staff. Thus all vouchers may offer a date change option once you have made your reservation if your plans are impacted by COVID restrictions or exposure.

Return and Refunds policy

Vouchers which are purchased, but no date booking requested or confirmed as yet can be exchanged for 100% credit. The credit is valid for 3 years which can be used in full or in part towards any future Secret Getaway, or if a refund is preferred there is a 5% admin and banking cost deducted from the refunded amount.

It is your responsibility to book as soon as possible and before the deadline listed on the voucher. A failure to book within the booking period will result in a forfeit of qualifying for the offer as specified and is non-refundable. In this instance, upon request, credits to the value paid for the voucher can be added to a member’s account with Secret Getaway up to 3 years after the voucher has been issued.

Secret Getaway credit can be used in part OR in full and can be applied on the check out page. If there is still credit remaining it will continue to be available for future purchases.

Alternatively, if the hotel/ supplier of the accommodation allows for this option, the member can use the voucher as part payment for any accommodation booked after the redemption period has expired, but then only up to the face value paid for the voucher – the special offer will no longer apply.


You may elect to purchase a voucher immediately through the site or to use the check availability button. If you elect to purchase a voucher, it is subject to specified accommodation dates, restrictions and also subject to availability. Secret Getaway recommends that you book with the supplier as soon as possible to stand more chance of your preferred dates being available. Note certain block out/no booking dates may apply during peak times (such as weekends or holiday periods) or other times specified and these will be expressly stated in the terms of the offer.

If you cannot secure a preferred travel date using your voucher, you may opt to exchange the voucher for credit & purchase an alternate getaway, as per Return & Refund policy above.

We do not guarantee that accommodation and other services offered will be available at your preferred date and time. Reservations are made subject to any supplier policies. The hotel/ accommodation suppliers cancellation policy will take effect from the moment the reservation is confirmed and the voucher has been redeemed.

However, you may contact the establishment to make a request for the change, the supplier reserves the right to allow or disallow the change. Subject to the law allowing cancellations, no refunds will be offered for cancellations.

Accuracy of information

We take all reasonable efforts to ensure that the information provided on this website is current and accurate, but it is also your responsibility to consult other available sources before making any decision to act on this information.

We have developed an internal rating and category system:

  • Crown: Ultra Luxury 5 Star Hotels which are deemed to be of exceptional standards and top of the 5* category.
  • Premium Portfolio: The Popular 5 Star category are very good 5* hotels that already cater for the local market.
  • Classic Collection: These “over-delivering” 4 Star hotels are graded 4* properties, or 4* rooms at a 5* property. That does not mean it is an awful airing cupboard though, we insist that the quality is always positioned to surprise and delight customers.
  • Character Collection: As the name suggest an extremely characterful property, it does not need to be graded, but does need high-quality standards & service...even a self-catering accommodation or a tree house can qualify, but it needs to be well run & a destination we would be proud to have in the portfolio.

You can assess the above categories by their price point and the description written up. Always keep an open mind to the wonderful array of places available in South Africa.

Consecutive Days

If a voucher is for a specific number of nights, for example 2 nights, then both nights must be used consecutively unless the supplier is prepared to agree otherwise with you.

Additional Terms & Conditions

The supplier of the accommodation/ hotel’s terms and conditions always apply in addition to any specific terms of the offer stated by Secret Getaway. For example, if a supplier is not open on certain days, the voucher will not be redeemable on those days. Refunds are not payable in the event that you are unable to use a voucher on account of the supplier’s usual terms and conditions, these will be clearly stated on the individual offers terms and conditions. In the event that they are not, then you will be entitled to a refund either as credit in your account, or as returned payment, as per above Returns & Refunds.

Cancellations, Alterations, Refunds, and Reissues

If you cancel a booking with the supplier, the cancellation will be subject to the supplier’s own refunds and cancellation policy that applies at the time.


Once you have registered as a member, we will be sending you Administrative Emails and Promotional Emails.

  • 'Administrative Emails' involve details of account activity and purchases you have made
  • 'Promotional Emails' consist of product information and new offers. You may choose to opt-out receiving promotional emails anytime by simply clicking the unsubscribe button at the bottom of our emails.


You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you should notify us immediately at [email protected] with subject: Member Security. We are not liable for any unauthorised use of your account. We are not responsible for lost or stolen vouchers, credit or fraudulent use of the voucher reference number.

Payment options accepted

Payment may be made via Visa, MasterCard credit cards, SnapScan or by bank transfer into the Secret Getaway bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Secret Getaway via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses a strict form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate; security policy and privacy policy for more information.

Customer details separate from card details

Customer details will be stored by Secret Getaway separately from credit card details which are not stored.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Exclusion of liability and indemnity

Secret Getaway offers members the opportunity to purchase vouchers for accommodation getaways and experiences for a limited time & for a limited number of vouchers per listing. Secret Getaway does not itself provide the accommodation and other services provided by the supplier. You expressly agree that the use of this website is entirely at your own risk, subject to applicable laws.

The website and all its contents are provided on an "as is" basis, and Secret Getaway does not give any representations or warranties of any kind, whether express or implied, to the accuracy of the contents of the website. Secret Getaway will take all reasonable steps to ensure that correct information is displayed and to correct any omissions or errors on the website as soon as it is practical to do so after being notified of such errors. Secret Getaway does not warrant that the website's functions will be uninterrupted or error-free, or that the site or its server is free from viruses or other harmful components.

Subject to applicable laws, Secret Getaway, its owners, directors, employees, officials, suppliers, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by the user or member, which arises directly or indirectly from reliance of the website and/or its content or any voucher purchased or any inability to access or use, the content or the website or any functionality of the website or of any linked website.

You will indemnify Secret Getaway, its owners, directors, employees, officials, agents, suppliers or representatives, and keep them fully indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of this website.


Secret Getaway takes responsibility for all aspects relating to the transaction including sale of vouchers sold on this website, the transactional customer service and support. From the point that the voucher is redeemed, which is at the point that the date is booked/ reserved/ confirmed between the member and the supplier of the accommodation and other services, then the relationship and responsibility moves from Secret Getaway to the supplier.

Member warranty

By making a purchase through the Website you warrant that you are over 18 and that you have the legal right and ability to enter into a legally binding agreement with us. No persons under the age of eighteen (18) are permitted to use the Website or to sign up as a member.

Website changes

We reserve the right to change, alter, vary or amend the Website at any time. We may at our own discretion terminate your account or restrict your access to the Website. If we do this, you will be prevented from accessing the Website, your account details, or other content contained in your account. If this occurs you will still be entitled to access your already purchased vouchers. The website terms applicable at the time when you visit the website will regulate the relationship between you and Secret Getaways.


Any third party wishing to link to this website from their website must obtain permission from Secret Getaway, and permission may be granted on terms and conditions agreed. We do not endorse any content on other websites that are linked to Secret Getaway, and members should use their own discretion when using external links.

Intellectual Property

We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

Other trademarks used on the website that belong to third parties are used with their consent and remain the intellectual property of that party.

Change of Control

Subject to relevant laws, if we merge, sell or otherwise change control of our business or this website, we reserve the right, without giving notice or seeking consent, to transfer or assign all rights and obligations in terms of the agreement with you.

Use of Website by you

You agree not to access (nor attempt to access) any part of the website by any means other than through the interface provided by us.

You agree that you will not engage in any activity that interferes with or disrupts the website or the servers and networks that host the Website. You may not use data mining, robots, screen scraping or similar data gathering and extraction tools on the Website except with our prior written consent.

You are prohibited from posting false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, threatening, sexually oriented content, content that is invasive of privacy or inappropriate in any way. You may also not post any content that violates laws.

You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the website or the content therein.

You agree not to use, copy, distribute or commercialise content except as permitted by this agreement, by law or with our prior written consent.

You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

We reserve the right to cancel your membership at any time, subject to our complete discretion.

In the event that you have previously purchased vouchers, we will email you a copy of any vouchers prior to cancelling membership. In the event of cancellation of membership, our decision is final and binding.

Country of domicile

This website is governed by the laws of South Africa and Secret Getaway chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Great Oaks, Schoenstatt Estate, Constantia, Cape Town.

Company information and disclosures in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002

This website is run by Secret Getaway PTY Ltd t/a Secret Getaway based in South Africa

Registration number K2016/268003/07

Directors: Andrea Britt and Tania Batista Hofer

Secret Getaway contact details

Email: [email protected]

Website: www.secretgetaway.co.za/privacy-policy

Telephone: 021 201 1112 | Great Oaks, Schoenstatt Estate, Constantia, Cape Town.

Amendments to this Terms & Conditions document were last made on 4 May 2021