Experience More for Less

Curated luxury getaway deals for locals

FAQs

Please contact us if you have any unanswered questions.

What is Secret Getaway?

Secret Getaway features a shortlist of Voucher Sales for spontaneous locals to save today and book when ready for both unique overnight “Getaways” and handpicked “Experiences”. Unlock the best value offers for exceptional establishments. It’s more than just saving money, it is also about saving you time by curating a selection of the best offers per category & area each week. This is how we ensure you, as our member, experience more, more often!

What makes the Shortlist?

Secret Getaway showcases the best of the best in South African hospitality. We believe less is more, and selection is critical to ensure quality and trust. When you see an establishment on our site, they have been carefully chosen, briefed and are as excited to welcome you as you should be to experience their hospitality. The getaway destinations rotate ad hoc throughout the year, some places only once, others a couple more, keeping it fresh & tempting to try somewhere new… to experience being a tourist in your own town!

Why must I sign up?

To view our exclusive Getaway Vouchers we offer a simple sign up process to become a Secret Getaway Member. Yes, it really is free to join! By offering a “members-only” section to the site we can provide our partners with a perfect platform to run exclusive promotions only for us spontaneous locals (and not crawlers & bots)!

In a world of over-communication we respect not spamming your inbox and only send Travel Inspiration Ideas for new getaways or experiences that launch that week. You can easily update your email preferences on all communications from us.

How do I book using a Voucher?

Once you have completed your secure online payment you will receive your unique voucher. It will be sent to your registered email address, and will also appear in your account on the website under “vouchers”. When you are ready to make your booking, you can contact the establishment directly using the contact details listed on your voucher. Understanding your voucher validity is straightforward as it is listed on the website & also on your voucher. You can also chat to a member of the team via live chat from 9am to 9pm, 7 days a week if you are unsure!

How can I keep track of my Vouchers & Credit?

Members have the ability to view all voucher purchases and credit updates in the “My Account” section of the site. The status of each voucher will be clearly marked as either unused, redeemed, credited or refunded. In the wallet section there will be a detailed report on all credit available and when it is due to expire. When you purchase a voucher using your credit, the system will always deplete the credit closest to expiry first.

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